FAQ

What SIP options are available?
UDP: the most common transport for SIP. Use port 5060 (standard) or 5070 (when 5060 is blocked). TCP: supported by most SIP clients. This is a bette...
Mon, 6 Apr, 2015 at 9:09 PM
What is the SIP "Login/prefix"?
To register a single SIP device to the Gateway, use the SIP login, password, and server information provided to configure your device. To register m...
Tue, 7 Apr, 2015 at 8:29 PM
Why is my Google Voice (Chat) account logged in? Why is it logged out?
The Google Voice (Chat) account login is typically triggered by the availability or inavailability of a SIP route. In other words, if you have no devices re...
Tue, 7 Apr, 2015 at 8:34 PM
How do I call between extensions? (Mini-PBX feature)
If you have multiple devices registered to the Gateway, you can call and transfer calls between these devices or extensions using easy-to-remember short ext...
Thu, 27 Jul, 2017 at 1:57 PM
Can I migrate from the original GVGW to the re-launched service?
There is no direct migration from the original GVGW service to the new service launched on April 7, 2015. If you wish to use the new Google Voice Ga...
Fri, 17 Apr, 2015 at 9:48 AM
I paid the setup fee using the wrong account or have changed Google Voice accounts.
How do I transfer my setup fee from one account to another? Open a support ticket to request that your setup fee be transferred from one account to an...
Tue, 7 Apr, 2015 at 10:18 PM
There is a 1- to 2-second delay when answering a call
Why is my initial "hello" cut off? The caller doesn't hear me until I repeat myself. After you answer an incoming call, there is additi...
Fri, 17 Apr, 2015 at 9:25 AM
Receiving Faxes
This is an experimental feature of Google Voice Gateway. Fax over VoIP is not 100% reliable and reception is not guaranteed. You can configure the Goo...
Fri, 15 Apr, 2016 at 11:26 AM
Configuring Google Voice to send incoming calls to the Google Voice Gateway
Google Voice allows you to choose the target for incoming calls. To receive incoming calls on the Google Voice Gateway, make sure Google Chat is selected ...
Fri, 24 Mar, 2017 at 9:49 AM
Compatibility with Google Project Fi
Google Project Fi allows you to move your Google Voice number to Fi wireless service. Doing so will cause your service through Google Voice Gateway ...
Sat, 1 Oct, 2016 at 10:55 AM